REFUND & CANCELLATION POLICY
Last Updated: 17 September 2026
JharPlus Store primarily provides digital educational products. This policy explains the conditions and process for cancellation and refund requests.
- CANCELLATION BEFORE DELIVERY
If you request cancellation before the purchased digital product has been delivered or made available, your request may be reviewed for an eligible refund.
- PRODUCT NOT DELIVERED
If your payment has been successfully completed but the purchased digital product has not been delivered or made available, please contact us.
We will verify the order and payment details and provide an appropriate resolution.
- PAYMENT DEDUCTED BUT ORDER FAILED
If the payment amount has been deducted from your account but the order was not successfully created or confirmed, please contact us with your payment or transaction reference.
- DUPLICATE PAYMENT
If you have been charged more than once for the same order due to a duplicate transaction, please contact us with the relevant transaction details.
After verification, the eligible duplicate payment may be refunded.
- CORRUPTED OR DEFECTIVE DIGITAL PRODUCT
If a digital file provided by JharPlus Store is corrupted, incomplete or technically unusable because of an issue with the supplied file, please contact us.
After verification, we may provide:
- A corrected file
- A replacement download
- Alternative access
- A refund, where appropriate
- INCORRECT PRODUCT DELIVERED
If the digital product delivered is materially different from the product you purchased, please contact us.
After verification, we may provide the correct product, replacement access or another appropriate resolution, including a refund where applicable.
- WRONG PRODUCT SELECTED
Customers should carefully check the product title, class, course, subject, language, year or edition, format and product description before completing a purchase.
If a customer purchases the wrong digital product due to their own selection and the product has already been successfully delivered or accessed, a refund may not normally be available solely because the wrong product was selected.
- CHANGE OF MIND
Because digital products may be delivered or accessed electronically, a refund may not normally be available solely because a customer changes their mind after receiving or accessing the product.
This does not limit any consumer rights or remedies that cannot legally be excluded.
- UNAUTHORIZED DISTRIBUTION
Purchased digital products are intended for personal educational use unless otherwise stated.
Unauthorized resale, redistribution, public sharing or commercial distribution does not create a right to a refund and may result in appropriate action permitted by applicable law.
- HOW TO REQUEST A REFUND
To request a refund, contact us at:
Please include:
- Your name
- Order number
- Product name
- Purchase date
- Payment or transaction reference
- Reason for the refund request
- Relevant screenshot or supporting information, if applicable
- REFUND VERIFICATION
Before processing a refund, we may verify:
- Payment status
- Order details
- Product delivery status
- Download or access records
- Technical issues
- Other relevant transaction information
- REFUND METHOD
Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment mechanism.
The time required for the refund to appear in your account may depend on the payment gateway, bank or payment service provider.
- CANCELLATION OF ORDERS
Cancellation requests should be submitted as soon as possible.
Once a digital product has been delivered or access has been provided, cancellation may no longer be available except where an eligible refund or remedy applies.
- CONSUMER RIGHTS
Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any mandatory consumer right or legal remedy available under applicable law.
- CONTACT US
For refund or cancellation assistance:
General Enquiries: